Your driver will wait at the airport no more than 1 hour after your flight’s arrival, unless you contact us regarding airport or luggage delays within the first hour.
We will retain your driver longer than only 1 hour if we are promptly notified of any arrival changes.
If the driver is not notified within the first hour of the arrival time, he goes to information desk and makes an announcement with your name, so that you are notified that he is waiting for you. If we have no news from you, 20 minutes after the announcement, the driver is leaving the arrival hall.
We cannot guarantee car service if we do not hear from you within 1 hour of your flight’s arrival.